Customer Service Representative - Fixed Term

Invacare ANZ; Maungakiekie-Tāmaki; On-site; NZD 42,000 - 54,000; Full time

Job summary

Invacare ANZ is seeking a positive, people-focused individual to join our Rentals Customer Service team in a 4 month fixed term role in Auckland. This role is a hands-on customer support position handling rentals enquiries by phone and in person, with a focus on delivering exceptional service.

You will manage calls, emails, and order entry, coordinate collections, and liaise with health professionals to keep orders on track. Strong communication, multitasking and tech aptitude are essential.

Qualifications

• Experience in a Contact Centre or Administration role.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized.
• Comfortable with Microsoft products and ERP systems (JDE or SAP).

Responsibilities

• Handle phone inquiries and assist customers with rentals process.
• Manage a busy inbox and assist walk-in customers.
• Enter orders and process collections.
• Make outbound calls to arrange collections and provide updates on delays.
• Liaise with District Health Boards and Occupational Therapists as needed.

Skills

Strong communication

Multitasking

Organized

Tech savvy

Tools

JDE

SAP

Microsoft Office

Job description

Invacare is a proud supplier of mobility and medical equipment that is used in hospitals, aged care facilities and homes all around the world. We have an extensive line of products which includes manual and powered wheelchairs, mobility scooters, beds and mattresses, patient lifters, ramps and more. Our mission? To make people's Life's Experiences Possible. We have an opportunity for a positive, people focused personality to join our Rentals Customer Service team in a 4 month fixed term role.

Our customer service teams are our one of our front-line links to our customers and communities, and your role plays an important part in ensuring that we are delivering an exceptional standard of service and getting our equipment out to those who matter most.

A normal day at work will see you:

• Take phone calls from our valued customers, answering queries and helping them with our rentals process
• Manage a busy inbox and assisting our walk-in customers
• Complete administration work such as entering orders and processing collections
• Making outbound calls to customers to arrange collections
• Update customers with delays, estimated timeframes, and order follow ups
• Liaise with District Health Boards and Occupational Therapists to answer queries, updates on orders and collections and joining meetings where applicable

You’ll bring a passion for helping others and have strong communication skills (verbal and written) with a resilient yet empathetic approach. Our calls and admin work can be complex so you’ll need to be able to work independently to handle and resolve calls but will also be provided with support along the way.

Ideally you:

• Are organised and can multitask well
• Can be tech savvy with the ability to pick up multiple systems and run with them.
• Have experience using Microsoft products and an ERP system such as JDE or SAP
• Are able to embrace change, work collaboratively and be flexible in your work approach
• Have previous experience in a Contact Centre or Administration position

This position is full time, 40 hours per week working mostly Monday to Friday with one rostered Saturday every 6-8 weeks. Invacare is an amazing values-based global organisation that makes a real difference in people’s lives, and you’ll get to be part of us!

We have a passionate and fun culture that’s committed to diversity and inclusion, ongoing professional development through on the job learning, secondments and training. We have additional benefits, various flexible working options to support a healthy work/life balance and you'll work in a continuous improvement environment where your ideas will be heard and realised.