Contract Administrator - Fixed Term

RESS JV; Christchurch; On-site; NZD 60,000 - 72,000; Full time

Job summary

RESS JV in New Zealand is seeking a Contract Administrator for a fixed-term parental leave cover of seven months to ensure accurate contract administration and robust systems support. The role focuses on loading referrals, managing workflows, and maintaining patient data with strict privacy adherence.

Key duties include professional correspondence with patients, ACC, providers and surgeons, plus efficient inbox management to sustain high-quality service throughout the care pathway.

Qualifications

• Gensolve Practice Management System experience preferred.
• Proficient in all Office 365 products (Outlook, Excel, Word).
• Adaptable personality, willing to pivot quickly when processes change.
• Excellent communication skills, both written and verbal.
• Upbeat, proactive and outgoing attitude.

Responsibilities

• Accept and load patient rehabilitation referrals accurately, processing each efficiently.
• Professional correspondence to patients, ACC, providers and surgeons as appropriate.
• Managing and attending to a continual inbox and workflow.
• Adhering to privacy and confidentiality at all times.

Skills

Office 365 proficiency

Communication skills

Positive attitude

Adaptable

Tools

Gensolve Practice Management System

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Restorative Elective Surgery Services (RESS) is a joint venture founded between St. Georges Hospital, Forte Health Hospital, Motus Health Physiotherapy and the Orthopaedic Surgeon’s Collective.

We are here to support patients post-injury – and have been improving long term clinical outcomes across the South Island for the last 10 years.

The RESS services offer a clinically robust, outcome-based approach to care that will give New Zealanders across the South Island access to the right treatment at the right time.

In partnership with ACC, the RESS model is helping to deliver a sustainable healthcare system for the future of Aotearoa.

ABOUT THE ROLE

Available from October 1st, for a fixed-term parental leave cover of 7 months.

The purpose of the Contract Administrator is to provide timely, efficient, and accurate contract administrative, and systems support to the business.

The Contract Administrator contributes to the ongoing development and maintenance of the primary patient referral functions to ensure business success and consistent delivery of exceptional service. The role is crucial to contributing to quality and patient care through effective workload management and patient data entry, with a focus on providing excellent support and administrative services to customers.

Accepting and loading patient rehabilitation referrals accurately, processing each in an efficient manner.

Professional correspondence to patients, ACC, providers, colleagues and surgeons as appropriate.

Managing and attending to a continual inbox and work flow.

Adhering to privacy and confidentiality at all times.

KEY SKILLS REQUIRED

Gensolve Practice Management System experience preferred.

Proficient in all Office 365 products (Outlook, Excel, Word).

Adaptable personality, willing to pivot quickly when processes change.

Excellent communication skills, both written and verbal.

Upbeat, proactive and outgoing attitude.

BENEFITS OF WORKING WITH RESS

When you work at RESS, you are part of a close-knit team that will support you daily as you develop your career.

Meet us here! https://www.ressjv.co.nz/Our-Team/Staff/

We offer:

A genuinely supportive and collaborative team culture.

Competitive Remuneration

Employee Assistance Program for self and family (not just counselling! Money management, menopause support, life coaching, etc)

Wellbeing Initiatives - We have a culture committee! (they make the best platters).

Flexible hours providing work/life balance (including a Christmas close-down period)

Paid Birthday Leave

Modern, open‑plan office designed for collaboration and focus.

Your role within our team is pivotal and valued.

To find out more about RESS, please visit our website https://www.ressjv.co.nz/