Customer Experience Specialist

Tend Health Ltd; Kumeu; On-site; NZD 30,000 - 39,000; Full time

Job summary

Tend Health Ltd. is seeking three Customer Experience Specialists for an 8-week fixed-term contract starting 26 November 2026.

The roles are based at Massey, Huapai and Waimauku clinics, with Monday–Friday availability and typical hours 8:00 am–5:30 pm. You will deliver outstanding customer service, support clinical and non-clinical teams, manage patient files and enrolments, and respond to queries across phone, social media, email and in-app messaging, helping to make every patient experience

Qualifications

• Experience in customer service roles in a fast-paced environment.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask across multiple threads.
• Team player who collaborates with several departments.
• Tech savvy with ability to navigate apps and platforms.
• Ability to think on your feet and exercise good judgment.

Responsibilities

• Answer customer queries via phone, social media, email and in-app messaging.
• Provide insight into process improvements within the Customer Experience Team.
• Assist with clinical enrolments and handling patient files.

Skills

Customer service experience

Fast-paced environment

Written and verbal communication

Detail oriented

Multitask

Team collaboration

Tech savvy

Judgement and decision making

Job description

We’re looking for three Customer Experience Specialists to join our team on a fixed-term, 8-week contract, starting 26th November 2026. This role is based at our Massey, Huapai and Waimauku clinics and requires availability Monday through Friday.

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

About the role:

You will be an importantpart of the integration phaseof our Massey, Huapai and Waimauku clinics, which we anticipate will take 8 weeks. Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team.

Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:

• Answering customer queries via phone, social media, email & messaging within our app.

• Providing insight into process improvement within theCustomer ExperienceTeam.

• Assisting with clinical enrolments.

• Handling patient files.

Experience Required:

• Customer service experience

• Able to thrive in a fast-paced environment

• Exceptional written and verbal communication skills

• Detail oriented and the ability to multitask

• Team player who can collaborate with various departments

• Tech savvy

• Ability to think on your feet and display good judgment and decision making skills.

We are seeking motivated individuals to join our friendly and passionate team.

• Fixed term 8 week period with potential for a permanent position once this project has been completed, based on roster needs

• Monday to Friday roster, hours usually sometime between 8.00am - 5.30pm

• Must be eligible to work in NZ.