Parts & Service Advisor Cadet - Customer Experience

North Western Toyota; Lower Hutt; On-site; NZD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary + bonuses & incent

Supportive environment

Internal & external training provided

Growth: long-term development

Job summary

North Western Toyota in Wellington – Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors as the face of our service department and help bridge the gap between clients and technicians.

Responsibilities include welcoming customers, taking service requests, documenting repair orders, liaising with workshop staff, preparing cost estimates and managing bookings.

Qualifications

• Experience in hospitality, retail or other customer-focused role preferred but not required.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license.

Responsibilities

• Greet customers and introduce staff and initiate the service process.
• Listen to customer needs, document repair orders accurately.
• Liaise between clients and workshop staff about repair status.
• Ensure vehicles are returned to customers in top condition and explain repairs.
• Assist with service bookings, cost estimates and scheduling.
• Complete dealership admin tasks including vehicle registration and re-licensing.
• Assist technicians with parts as required.

Skills

Customer service oriented

Communication

Interpersonal skills

Organisational skills

Driver's license

Job description

North Western Toyota in Wellington – Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors as the face of our service department and help bridge the gap between clients and technicians.

Responsibilities include welcoming customers, taking service requests, documenting repair orders, liaising with workshop staff, preparing cost estimates and managing bookings.