Auto Service Booking & Customer Care Specialist

Qjumpers; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with bonus

Training & development

Long-term career opportunities

Brand experience

Job summary

Toyota Wellington is seeking a Customer Relationship Consultant to join our busy dealership in Wellington. You will be one of the first points of contact for our customers, delivering professional and helpful interactions to support the 'Making it Easy' philosophy.

In this varied role you will handle high volumes of calls, book vehicle services and repairs across our eight sites, and help build lasting customer relationships through attentive follow-up.

Qualifications

• Strong customer-centric mindset with a passion for service.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritise and stay calm under pressure.
• Solutions-focused approach to customer enquiries.
• Confident with computers and learning new systems quickly.
• Strong attention to detail and data accuracy.
• Proactive, hardworking and results-driven.
• Team-focused and willing to help where needed.

Responsibilities

• Deliver personalised service in every interaction, reflecting our 'Making it Easy' vision.
• Manage a high volume of inbound and outbound calls to route customers to the right department.
• Secure and manage service bookings for multiple sites and maintain accurate records.
• Follow up with customers to drive retention and confidence in our service.
• Keep customers informed with timely, accurate updates.

Skills

Customer-centric mindset

Excellent communication

Multitasking

Solutions-focused

Computer literacy

Attention to detail

Proactive attitude

Team-oriented

Job description

Toyota Wellington is seeking a Customer Relationship Consultant to join our busy dealership in Wellington. You will be one of the first points of contact for our customers, delivering professional and helpful interactions to support the 'Making it Easy' philosophy.

In this varied role you will handle high volumes of calls, book vehicle services and repairs across our eight sites, and help build lasting customer relationships through attentive follow-up.