Parts And Service Advisor Cadet

Qjumpers; Wellington; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary + bonuses & incent

Training provided

Career growth opportunities

Friendly, team-focused culture

Job summary

Qjumpers is seeking a motivated Parts & Service Advisor Cadet for our busy dealership team in Lower Hutt. You will work closely with experienced Advisors, bridging the gap between customers and technicians to deliver an outstanding service experience.

As a cadet, you will learn the full service process, from welcoming customers and gathering needs to producing estimates and coordinating bookings, with training provided to build confidence in customer interactions and service quality.

Qualifications

• Experience in hospitality, retail or other customer-focused role is preferred but not required.
• Strong communication and interpersonal skills combined with a customer-centric mindset.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license.

Responsibilities

• Welcome customers at the Lower Hutt branch and introduce them to the required staff.
• Listen to customer needs, document repair orders and walk-arounds.
• Liaise between clients and workshop technicians to update on repair status.
• Explain work performed with a customer-centric approach and ensure vehicles are returned in top condition.
• Provide servicing recommendations, prepare cost/time estimates and manage bookings.
• Complete dealership administration tasks including vehicle registration and re-licence processing.
• Assist technicians with parts as required and maintain a helpful, professional service image.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Job description

We are seeking a motivated and enthusiastic Parts & Service Advisor Cadet to join our busy dealership team. As a cadet you will work closely with our experienced Parts and Service Advisors as the face of our service department. You will help bridge the gap between our clients and our expert Technicians.

We're looking for an individual who is enthusiastic about building confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would learn what's needed to be at the forefront of our Customer Experience every day!

The Position:

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers, introducing them to the required staff and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Carrying out adhoc dealership administration tasks including vehicle registration and re licence processing.
• Assisting technicians with parts as required

What we are looking for:

• Experience in a hospitality, retail or other customer-focused role is preferred but not required
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What we offer:

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!