Automotive Customer Experience Consultant

Toyota; Wellington; Hybride; NZD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus opportunities

Training and development

Career progression

Automotive brand experience

Résumé du poste

Toyota in Wellington seeks a Customer Relationship Consultant to join our busy dealership. You will be a first point of contact, delivering the “Making it Easy” experience and building lasting customer relationships.

You will manage inbound/outbound calls, secure service bookings for eight sites, and ensure data accuracy while staying organized. A proactive, team-focused attitude and excellent communication are essential.

Qualifications

• Experience in customer service roles.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsabilités

• Deliver exceptional, personalised service to customers.
• Handle high volume of inbound and outbound calls.
• Secure and manage service bookings across 8 sites.
• Drive customer retention through reminders and campaigns.
• Keep customers informed with timely, accurate information.
• Collaborate with colleagues across the dealership.

Connaissances

Customer service

Communication

Multitasking

Data accuracy

Outils

CRM software

Description du poste

Toyota in Wellington seeks a Customer Relationship Consultant to join our busy dealership. You will be a first point of contact, delivering the “Making it Easy” experience and building lasting customer relationships.

You will manage inbound/outbound calls, secure service bookings for eight sites, and ensure data accuracy while staying organized. A proactive, team-focused attitude and excellent communication are essential.