Parts and Service Advisor Cadet

North Western Toyota; Lower Hutt; Sur place; NZD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive salary + bonuses & incent

Supportive environment

Internal & external training provided

Growth: long-term development

Résumé du poste

North Western Toyota in Wellington – Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors as the face of our service department and help bridge the gap between clients and technicians.

Responsibilities include welcoming customers, taking service requests, documenting repair orders, liaising with workshop staff, preparing cost estimates and managing bookings.

Qualifications

• Experience in hospitality, retail or other customer-focused role preferred but not required.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license.

Responsabilités

• Greet customers and introduce staff and initiate the service process.
• Listen to customer needs, document repair orders accurately.
• Liaise between clients and workshop staff about repair status.
• Ensure vehicles are returned to customers in top condition and explain repairs.
• Assist with service bookings, cost estimates and scheduling.
• Complete dealership admin tasks including vehicle registration and re-licensing.
• Assist technicians with parts as required.

Connaissances

Customer service oriented

Communication

Interpersonal skills

Organisational skills

Driver's license

Description du poste

• Full Time
• Application Closes 04 Dec 2026
• Wellington - Lower Hutt
• Customer Service Representative

We are seeking a motivated and enthusiastic Parts & Service Advisor Cadet to join our busy dealership team. As a cadet you will work closely with our experienced Parts and Service Advisors as the face of our service department. You will help bridge the gap between our clients and our expert Technicians.

We're looking for an individual who is enthusiastic about building confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would learn what's needed to be at the forefront of our Customer Experience every day!

The Position

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers, introducing them to the required staff and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Carrying out adhoc dealership administration tasks including vehicle registration and re licence processing.
• Assisting technicians with parts as required

What We Are Looking For

• Experience in a hospitality, retail or other customer-focused role is preferred but not required
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What We Offer

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!

Applications close 4 December 2026.