Service Workshop Leader & Customer Experience Champion

North Western Toyota; Wellington; In loco; NZD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Use of a company vehicle

Descrizione del lavoro

North Western Toyota in Porirua is seeking an experienced Automotive Service Technician and Mechanic to join as a Workshop Controller / Service Advisor Team Leader. You will coordinate daily workloads, support technicians and service advisors, and ensure customers receive an exceptional service experience.

You’ll lead by example in a fast-paced dealership environment, prioritise customer satisfaction, manage workflow, and drive a high-performing team to deliver quality repairs on time and with

Competenze

• Automotive workshop experience preferred.
• Experience in service advising or workshop control beneficial.
• Strong leadership and communication skills.

Mansioni

• Allocate jobs to technicians and manage daily workflow to keep the workshop running smoothly.
• Monitor progress to ensure vehicles are completed and ready for collection on time.
• Identify and communicate additional work to customers, secure approvals and upsell where possible.
• Maintain clear customer communication throughout the service process.
• Lead and support service advisors and technicians to foster a productive team.
• Uphold a high standard of service and quality repairs.

Conoscenze

Customer service

Leadership

Time management

Communication

Sales

Descrizione del lavoro

North Western Toyota in Porirua is seeking an experienced Automotive Service Technician and Mechanic to join as a Workshop Controller / Service Advisor Team Leader. You will coordinate daily workloads, support technicians and service advisors, and ensure customers receive an exceptional service experience.

You’ll lead by example in a fast-paced dealership environment, prioritise customer satisfaction, manage workflow, and drive a high-performing team to deliver quality repairs on time and with