Parts & Service Cadet — Elevate Customer Experience

Qjumpers; Wellington; Vor Ort; NZD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary + bonuses & incent

Training provided

Career growth opportunities

Friendly, team-focused culture

Zusammenfassung

Qjumpers is seeking a motivated Parts & Service Advisor Cadet for our busy dealership team in Lower Hutt. You will work closely with experienced Advisors, bridging the gap between customers and technicians to deliver an outstanding service experience.

As a cadet, you will learn the full service process, from welcoming customers and gathering needs to producing estimates and coordinating bookings, with training provided to build confidence in customer interactions and service quality.

Qualifikationen

• Experience in hospitality, retail or other customer-focused role is preferred but not required.
• Strong communication and interpersonal skills combined with a customer-centric mindset.
• Ability to thrive in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current driver’s license.

Aufgaben

• Welcome customers at the Lower Hutt branch and introduce them to the required staff.
• Listen to customer needs, document repair orders and walk-arounds.
• Liaise between clients and workshop technicians to update on repair status.
• Explain work performed with a customer-centric approach and ensure vehicles are returned in top condition.
• Provide servicing recommendations, prepare cost/time estimates and manage bookings.
• Complete dealership administration tasks including vehicle registration and re-licence processing.
• Assist technicians with parts as required and maintain a helpful, professional service image.

Kenntnisse

Customer service

Communication

Interpersonal skills

Attention to detail

Jobbeschreibung

Qjumpers is seeking a motivated Parts & Service Advisor Cadet for our busy dealership team in Lower Hutt. You will work closely with experienced Advisors, bridging the gap between customers and technicians to deliver an outstanding service experience.

As a cadet, you will learn the full service process, from welcoming customers and gathering needs to producing estimates and coordinating bookings, with training provided to build confidence in customer interactions and service quality.