Junior Parts & Service Advisor — Customer Experience Focus

Toyota; Lower Hutt; Hybrid; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonuses & incentives

Supportive environment

Training provided

Career development

Job summary

Toyota in Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors, act as the face of our service department, and help bridge the gap between customers and technicians.

You will welcome customers, listen to needs, document repair orders, communicate progress, and support service bookings. A customer‑centric mindset, clear communication, and a willingness to learn are essential.

Qualifications

• Experience in hospitality or customer-focused roles is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and stay organized.

Responsibilities

• Greet customers and introduce them to the required staff, initiating the service process.
• Listen to customer needs, document repair orders, and conduct vehicle walk-arounds.
• Communicate between clients and workshop technicians to inform status.
• Ensure vehicles are returned to customers in top condition and explain work done.
• Assist with service bookings, cost estimates, and scheduling.
• Respond to questions promptly and keep customers informed throughout the visit.
• Provide a great customer experience and model exceptional service.
• Assist with dealership administration tasks including registration and license processing.
• Support technicians with parts as required.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Organizational skills

Driver's license

Job description

Toyota in Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors, act as the face of our service department, and help bridge the gap between customers and technicians.

You will welcome customers, listen to needs, document repair orders, communicate progress, and support service bookings. A customer‑centric mindset, clear communication, and a willingness to learn are essential.