Part-Time Student Services & Front Desk Coordinator

Otago Polytechnic; Dunedin; On-site; NZD 30,000 - 39,000; Part time

Job summary

Otago Polytechnic in Dunedin is seeking a friendly Customer Services Representative to join our busy Customer Services team. You will be a welcoming first point of contact for visitors and ākonga, handling enquiries and providing accurate information across channels.

The role is front-line and varied, requiring a can-do attitude, with responsibilities spanning administration and customer service. Part-time, 25 hours per week, weekday hours.

Qualifications

• Strong customer service and administration experience.
• Excellent written and verbal communication skills.
• Ability to build rapport in person, by phone and through email.
• Confidence using computer systems and learning new processes.
• A calm and solutions-focused approach when working under pressure.
• Strong organisational skills and the ability to manage competing priorities.
• An office administration qualification or equivalent practical experience.
• A collaborative approach and a willingness to support your team.

Responsibilities

• Welcome and assist visitors, ākonga and members of the wider community.
• Respond to enquiries by phone, email and in person.
• Provide accurate, helpful information and advice.
• Support customer service and administrative processes.
• Assist with the administration of ākonga applications.
• Build positive relationships with a wide range of internal and external customers.

Skills

Customer service

Administration

Communication skills

Rapport building

Tech savvy

Organisational skills

Office administration

Team collaboration

Education

Office administration qualification

Tools

Microsoft Office

CRM systems

Job description

Otago Polytechnic in Dunedin is seeking a friendly Customer Services Representative to join our busy Customer Services team. You will be a welcoming first point of contact for visitors and ākonga, handling enquiries and providing accurate information across channels.

The role is front-line and varied, requiring a can-do attitude, with responsibilities spanning administration and customer service. Part-time, 25 hours per week, weekday hours.