Frontline Customer Service & Visitor Support

Qjumpers; Dunedin; On-site; NZD 45,000 - 60,000; Full time

Job summary

Otago Polytechnic is seeking a friendly Customer Services Representative to join our busy Customer Services team in Dunedin. You will be the first point of contact for visitors and ākonga, creating a welcoming and helpful experience across campus.

You will respond to inquiries by phone, email and in person, provide accurate information, support administrative tasks and assist with ākonga applications, building strong relationships with internal and external stakeholders.

Qualifications

• Strong customer service and administration experience.
• Excellent written and verbal communication skills.
• The ability to build rapport in person, by phone and through email.
• Confidence using computer systems and learning new processes.
• A calm and solutions-focused approach when working under pressure.
• Strong organisational skills and the ability to manage competing priorities.
• An office administration qualification or equivalent practical experience.
• A collaborative approach and a willingness to support your team.

Responsibilities

• Welcome and assist visitors, ākonga and members of the wider community.
• Respond to enquiries by phone, email and in person.
• Provide accurate, helpful information and advice.
• Support customer service and administrative processes.
• Assist with the administration of ākonga applications.
• Build positive relationships with a wide range of internal and external customers.

Skills

Customer service

Administration

Communication

Rapport building

Organisational skills

Team collaboration

Computer systems

Education

Office administration qualification or equivalent

Job description

Otago Polytechnic is seeking a friendly Customer Services Representative to join our busy Customer Services team in Dunedin. You will be the first point of contact for visitors and ākonga, creating a welcoming and helpful experience across campus.

You will respond to inquiries by phone, email and in person, provide accurate information, support administrative tasks and assist with ākonga applications, building strong relationships with internal and external stakeholders.