Customer Services Representative

Qjumpers; Dunedin; On-site; NZD 45,000 - 60,000; Full time

Job summary

Otago Polytechnic is seeking a friendly Customer Services Representative to join our busy Customer Services team in Dunedin. You will be the first point of contact for visitors and ākonga, creating a welcoming and helpful experience across campus.

You will respond to inquiries by phone, email and in person, provide accurate information, support administrative tasks and assist with ākonga applications, building strong relationships with internal and external stakeholders.

Qualifications

• Strong customer service and administration experience.
• Excellent written and verbal communication skills.
• The ability to build rapport in person, by phone and through email.
• Confidence using computer systems and learning new processes.
• A calm and solutions-focused approach when working under pressure.
• Strong organisational skills and the ability to manage competing priorities.
• An office administration qualification or equivalent practical experience.
• A collaborative approach and a willingness to support your team.

Responsibilities

• Welcome and assist visitors, ākonga and members of the wider community.
• Respond to enquiries by phone, email and in person.
• Provide accurate, helpful information and advice.
• Support customer service and administrative processes.
• Assist with the administration of ākonga applications.
• Build positive relationships with a wide range of internal and external customers.

Skills

Customer service

Administration

Communication

Rapport building

Organisational skills

Team collaboration

Computer systems

Education

Office administration qualification or equivalent

Job description

Are you a people person who enjoys creating a warm welcome, solving problems and helping others?

We are looking for a positive and energetic Customer Services Representative to join our busy Customer Services team. As one of the first points of contact for visitors and ākonga, you will play an important part in creating a welcoming and helpful experience at Otago Polytechnic.

This is a varied front-line role in which no two days are quite the same. You will:

• Welcome and assist visitors, ākonga and members of the wider community
• Respond to enquiries by phone, email and in person
• Provide accurate, helpful information and advice
• Support customer service and administrative processes
• Assist with the administration of ākonga applications
• Build positive relationships with a wide range of internal and external customers

You will bring a friendly, can-do approach and take pride in delivering a consistently high standard of service.

Ko wai koe | About you

You will be an approachable and confident communicator who enjoys helping people from a wide range of backgrounds, cultures and communities.

To succeed in this role, you will bring:

• Strong customer service and administration experience
• Excellent written and verbal communication skills
• The ability to build rapport in person, by phone and through email
• Confidence using computer systems and learning new processes
• A calm and solutions-focused approach when working under pressure
• Strong organisational skills and the ability to manage competing priorities
• An office administration qualification or equivalent practical experience
• A collaborative approach and a willingness to support your team

Previous experience within tertiary education would be an advantage, but it is not essential.

Applications close 5pm, Wednesday 4 November 2026

Customer Services Representative Dunedin City - Otago