Customer Services Representative

Otago Polytechnic; Dunedin; Presencial; NZD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Otago Polytechnic in Dunedin is seeking a friendly Customer Services Representative to join our busy Customer Services team. You will be a welcoming first point of contact for visitors and ākonga, handling enquiries and providing accurate information across channels.

The role is front-line and varied, requiring a can-do attitude, with responsibilities spanning administration and customer service. Part-time, 25 hours per week, weekday hours.

Formación

• Strong customer service and administration experience.
• Excellent written and verbal communication skills.
• Ability to build rapport in person, by phone and through email.
• Confidence using computer systems and learning new processes.
• A calm and solutions-focused approach when working under pressure.
• Strong organisational skills and the ability to manage competing priorities.
• An office administration qualification or equivalent practical experience.
• A collaborative approach and a willingness to support your team.

Responsabilidades

• Welcome and assist visitors, ākonga and members of the wider community.
• Respond to enquiries by phone, email and in person.
• Provide accurate, helpful information and advice.
• Support customer service and administrative processes.
• Assist with the administration of ākonga applications.
• Build positive relationships with a wide range of internal and external customers.

Conocimientos

Customer service

Administration

Communication skills

Rapport building

Tech savvy

Organisational skills

Office administration

Team collaboration

Educación

Office administration qualification

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Ko wai mātou |About us as an organisation

At Te Kura Matatini ki Otago/Otago Polytechnic, we are committed to attracting, developing and retaining kaimahi who are passionate, creative and future-focused, and who share our dedication to quality vocational and applied learning.

Guided by our values, we are proud to be Rainbow Tick certified. We aspire to create an inclusive working environment that meets the aspirations of mana whenua, supports equity for Māori and increases access for all.

Mō te tūraka mahi |About the role

Are you a people person who enjoys creating a warm welcome, solving problems and helping others?

We are looking for a positive and energetic Customer Services Representative to join our busy Customer Services team. As one of the first points of contact for visitors and ākonga, you will play an important part in creating a welcoming and helpful experience at Otago Polytechnic.

This is a varied front-line role in which no two days are quite the same. You will:

• Welcome and assist visitors, ākonga and members of the wider community
• Respond to enquiries by phone, email and in person
• Provide accurate, helpful information and advice
• Support customer service and administrative processes
• Assist with the administration of ākonga applications
• Build positive relationships with a wide range of internal and external customers

You will bring a friendly, can-do approach and take pride in delivering a consistently high standard of service.

This part-time position is 25 hours per week, worked between 8.00am and 5.00pm, Monday to Friday. Please outline your availability within these hours in your cover letter.

Ko wai koe |About you

You will be an approachable and confident communicator who enjoys helping people from a wide range of backgrounds, cultures and communities.

To succeed in this role, you will bring:

• Strong customer service and administration experience
• Excellent written and verbal communication skills
• The ability to build rapport in person, by phone and through email
• Confidence using computer systems and learning new processes
• A calm and solutions-focused approach when working under pressure
• Strong organisational skills and the ability to manage competing priorities
• An office administration qualification or equivalent practical experience
• A collaborative approach and a willingness to support your team

Previous experience within tertiary education would be an advantage, but it is not essential.

Applications close 5pm, Wednesday 4 November 2026