Onsite Customer Experience Rep – Part‑Time, UC RecCentre

University of Canterbury; Christchurch; On-site; NZD 56,000 - 65,000; Part time

Benefits offered by this job

Five weeks annual leave

Parental leave option

Employer superannuation contribution

Flexible working arrangements

Professional development opportunities

Staff discounts access

Onsite facilities and campus discounts

Job summary

University of Canterbury is seeking a Customer Experience Representative for the UC RecCentre in Ōtautahi. You will warmly welcome students, staff and visitors, manage reception, bookings and payments, and support gym and locker operations to ensure a safe, engaging environment.

You will contribute to a positive campus experience, with a focus on wellbeing and service excellence, while upholding UC values in an onsite role.

Qualifications

• 1–2 years’ experience in reception, customer service, or admin role (sport/recreation preferred).
• Strong customer focus with clear communication and interpersonal skills.
• Able to multitask and prioritise in a busy environment.
• Good problem-solving and high attention to detail.
• Confident using computer systems, databases and standard office tools.
• Willing to support front-of-house and operational tasks, including light cleaning.
• Willingness to engage with Te Ao Māori, tikanga and te reo Māori.

Responsibilities

• Provide a professional, friendly front-of-house experience for visitors.
• Manage reception includes check-ins, bookings, ID verification, enquiries (in person/phone/email).
• Support facility operations: equipment, locker hire, gym floor upkeep.
• Process memberships, retail sales and payments with clear information.
• Maintain membership and booking systems with accurate records.
• Provide general admin support: data entry, filing, stock, basic office needs.
• Contribute to a positive, safe environment aligned with UC values.

Skills

Reception experience

Customer focus

Multitasking

Attention to detail

Computer literacy

Proactive attitude

Te Ao Māori/kaiāki tikanga

Job description

University of Canterbury is seeking a Customer Experience Representative for the UC RecCentre in Ōtautahi. You will warmly welcome students, staff and visitors, manage reception, bookings and payments, and support gym and locker operations to ensure a safe, engaging environment.

You will contribute to a positive campus experience, with a focus on wellbeing and service excellence, while upholding UC values in an onsite role.