Operations Executive

Bayleys Real Estate; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Bayleys Real Estate in New Zealand is seeking a practical, solutions-focused operations support specialist to join our national Operations team. You’ll help users navigate systems, troubleshoot issues, and improve processes behind the scenes.

This role emphasizes strong communication, stakeholder management, and a calm, logical approach to solving problems. You’ll contribute to training, create clear guides, and help roll out new processes across our network.

Qualifications

• Excellent communication and relationship-building skills.
• Confident dealing with a variety of stakeholders and tough conversations when required.
• Enjoys solving problems and figuring things out.
• Thinks logically and uses good judgement.
• Highly organised and pays attention to detail.
• Can manage multiple priorities at once.
• Enjoys learning new systems and technology.
• Takes ownership and follows tasks through to completion.
• Brings a positive, can-do attitude to work every day.

Responsibilities

• Acting as a key point of contact for system support across the Bayleys network.
• Investigating issues, identifying solutions, and coordinating outcomes.
• Building strong relationships with administrators, managers, and support teams nationwide.
• Supporting the rollout of new processes, improvements, and system enhancements.
• Creating clear and easy-to-follow guides, updates, and communications.
• Assisting with training and ongoing support for users.
• Monitoring system activity and proactively identifying potential issues.
• Contributing ideas to improve efficiency, automation, and ways of working.
• Producing reports and supporting operational projects as required.

Skills

Communication

Relationship-building

Problem-solving

Logical thinking

Organisational skills

Stakeholder management

Learning new systems

Ownership

Can-do attitude

Job description

Do you enjoy being the person people turn to when they need help?

We're looking for a practical, solutions-focused individual to join our Operations team. This role is less about being a technical expert and more about being someone who can think logically, build great relationships, and confidently work through problems with people from across our national network.

You'll become a trusted support person for Bayleys teams nationwide, helping users navigate systems, troubleshooting issues, improving processes, and ensuring things run smoothly behind the scenes.

If you're naturally organised, enjoy helping others, can confidently deal with demanding stakeholders, and love finding better ways of doing things, we'd love to hear from you.

What You'll Be Doing

• Acting as a key point of contact for system support across the Bayleys network

• Investigating issues, identifying solutions, and coordinating outcomes

• Building strong relationships with administrators, managers, and support teams nationwide

• Supporting the rollout of new processes, improvements, and system enhancements

• Creating clear and easy-to-follow guides, updates, and communications

• Assisting with training and ongoing support for users

• Monitoring system activity and proactively identifying potential issues

• Contributing ideas to improve efficiency, automation, and ways of working

• Producing reports and supporting operational projects as required

About You

We aren't looking for someone who knows every system inside out.

Instead, we're looking for someone who:

• Has excellent communication and relationship-building skills

• Is confident dealing with a variety of stakeholders, including difficult conversations when required

• Enjoys solving problems and figuring things out

• Thinks logically and uses good judgement

• Is highly organised and pays attention to detail

• Can manage multiple priorities at once

• Enjoys learning new systems and technology

• Takes ownership and follows things through to completion

• Brings a positive, can-do attitude to work every day

What Might Make You Successful

You don't need to come from a specific industry or have experience with every system we use.

What matters most is that you're someone who enjoys figuring things out, building strong relationships, and helping others solve problems.

You'll likely be the type of person who:

• Builds trust and rapport easily with a wide range of people

• Uses logic, common sense, and initiative to work through challenges

• Stays calm and solutions-focused when priorities change

• Is naturally organised and follows tasks through to completion

• Enjoys learning new systems and processes

• Can juggle multiple requests without losing attention to detail

• Takes ownership and isn't afraid to ask questions

• Looks for opportunities to make things work better

Most importantly, you'll genuinely enjoy helping people, solving problems, and making processes run more smoothly.

Why Bayleys?

At Bayleys, you'll join a collaborative national team that supports one of New Zealand's leading property brands. You'll have the opportunity to learn, develop new skills, work with a wide variety of people, and play a key role in helping our network operate efficiently.

If you're the kind of person who loves bringing order to complexity, can handle competing demands with professionalism, and enjoys being the go-to problem solver, we'd love to hear from you.