Operations Support & Process Improvement Lead

Bayleys Real Estate; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Bayleys Real Estate in New Zealand is seeking a practical, solutions-focused operations support specialist to join our national Operations team. You’ll help users navigate systems, troubleshoot issues, and improve processes behind the scenes.

This role emphasizes strong communication, stakeholder management, and a calm, logical approach to solving problems. You’ll contribute to training, create clear guides, and help roll out new processes across our network.

Qualifications

• Excellent communication and relationship-building skills.
• Confident dealing with a variety of stakeholders and tough conversations when required.
• Enjoys solving problems and figuring things out.
• Thinks logically and uses good judgement.
• Highly organised and pays attention to detail.
• Can manage multiple priorities at once.
• Enjoys learning new systems and technology.
• Takes ownership and follows tasks through to completion.
• Brings a positive, can-do attitude to work every day.

Responsibilities

• Acting as a key point of contact for system support across the Bayleys network.
• Investigating issues, identifying solutions, and coordinating outcomes.
• Building strong relationships with administrators, managers, and support teams nationwide.
• Supporting the rollout of new processes, improvements, and system enhancements.
• Creating clear and easy-to-follow guides, updates, and communications.
• Assisting with training and ongoing support for users.
• Monitoring system activity and proactively identifying potential issues.
• Contributing ideas to improve efficiency, automation, and ways of working.
• Producing reports and supporting operational projects as required.

Skills

Communication

Relationship-building

Problem-solving

Logical thinking

Organisational skills

Stakeholder management

Learning new systems

Ownership

Can-do attitude

Job description

Bayleys Real Estate in New Zealand is seeking a practical, solutions-focused operations support specialist to join our national Operations team. You’ll help users navigate systems, troubleshoot issues, and improve processes behind the scenes.

This role emphasizes strong communication, stakeholder management, and a calm, logical approach to solving problems. You’ll contribute to training, create clear guides, and help roll out new processes across our network.