Online Click & Collect Team Lead - Customer Experience

Foodstuffs South Island Limited; Richmond; On-site; NZD 60,000 - 80,000; Full time

Job summary

Foodstuffs South Island Limited is seeking a talented, experienced person to lead our Online click and collect team, delivering the best customer shopping experience possible. The ideal candidate will be an experienced team leader with problem-solving skills, outstanding communication, and a focus on customer service.

SAP and Excel experience are required. This full-time role requires coordinating the team, planning orders, training staff, and ensuring compliance with health and safety and

Qualifications

• Experience leading a team in a fast-paced retail or online environment.
• Strong problem-solving abilities and a customer-centric mindset.
• Excellent communication and interpersonal skills to support team and customers.

Responsibilities

• Manage, motivate, train and support the online team.
• Plan and monitor order journeys to ensure timely completion.
• Review product and service performance through reporting and analysis.
• Assist with customer enquiries on online ordering issues.
• Foster a friendly, helpful team environment and ensure compliance with age-restricted product laws.
• Lead health and food safety initiatives within the department.
• Oversee staff training, development, and wage budget KPIs.

Skills

Team leadership

Problem-solving

Customer service

Communication

Tools

SAP

Excel

Job description

Foodstuffs South Island Limited is seeking a talented, experienced person to lead our Online click and collect team, delivering the best customer shopping experience possible. The ideal candidate will be an experienced team leader with problem-solving skills, outstanding communication, and a focus on customer service.

SAP and Excel experience are required. This full-time role requires coordinating the team, planning orders, training staff, and ensuring compliance with health and safety and