Online Click & Collect Lead - Elevating Customer Experience

Foodstuffs NZ; Nelson; Hybrid; NZD 55,000 - 70,000; Full time

Job summary

Foodstuffs NZ in Nelson is seeking an experienced team leader to manage our Online click and collect team, delivering a top-tier customer shopping experience. You will motivate, train and support the team while ensuring efficient order picking and timely completion.

The role requires SAP and Excel proficiency, strong problem-solving, and exceptional communication to maintain a calm, confident approach under pressure and to foster a cooperative team environment.

Qualifications

• Proven experience leading an online or retail team.
• Ability to drive customer-focused performance and service quality.
• Strong communication and people-management skills.

Responsibilities

• Manage, motivate, train and support the online team
• Coordinate team activities to optimize order picking and timely completion
• Produce product review reporting and analysis
• Assist customers with online ordering issues and inquiries
• Maintain a friendly, proactive team environment
• Ensure compliance with liquor, tobacco and other age-restricted laws
• Promote health and safety and food safety initiatives
• Oversee roster and wage budget KPI targets

Skills

Team leadership

Problem solving

Customer service

Communication

Adaptability

Calm under pressure

Tools

SAP

Excel

Job description

Foodstuffs NZ in Nelson is seeking an experienced team leader to manage our Online click and collect team, delivering a top-tier customer shopping experience. You will motivate, train and support the team while ensuring efficient order picking and timely completion.

The role requires SAP and Excel proficiency, strong problem-solving, and exceptional communication to maintain a calm, confident approach under pressure and to foster a cooperative team environment.