Online Shopping Operations Lead

Foodstuffs North Island; Hamilton; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Staff Discount & Perks

On the job training and support

Job security

Personal development

Job summary

Foodstuffs North Island is seeking an Assistant Manager Online Shopper for PAK\'nSAVE Mill Street. You will assist the manager in daily online operations, fill shopping carts, and ensure accurate order fulfillment while maintaining high service standards.

You will lead a team of online assistants, optimize processes for speed and quality, and coordinate with store departments. The role requires strong leadership, organisation, and excellent communication skills to deliver exceptional online

Qualifications

• Leadership experience in a retail or supermarket environment.
• Strong organisational and problem-solving skills.
• Ability to work under pressure and manage time effectively.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Lead and motivate a team of online assistants to deliver top-notch service.
• Oversee order fulfillment, ensuring accuracy and efficiency.
• Implement and improve processes for speed and quality control.
• Manage stock availability and liaise with other departments.
• Handle customer inquiries and resolve issues professionally.
• Train, develop, and support your team to reach their full potential.
• Monitor KPIs and drive continuous improvement in online operations.

Skills

Leadership experience

Organisational skills

Problem-solving

Communication skills

Time management

Job description

Foodstuffs North Island is seeking an Assistant Manager Online Shopper for PAK\'nSAVE Mill Street. You will assist the manager in daily online operations, fill shopping carts, and ensure accurate order fulfillment while maintaining high service standards.

You will lead a team of online assistants, optimize processes for speed and quality, and coordinate with store departments. The role requires strong leadership, organisation, and excellent communication skills to deliver exceptional online