Checkout Team Lead — Customer Experience & Compliance

Foodstuffs South Island Limited; New Zealand; On-site; NZD 55,000 - 68,000; Full time

Job summary

Foodstuffs South Island Limited is seeking a dedicated Supervisor for the Checkout Team in New Zealand. The role focuses on delivering outstanding customer service and supporting a busy store environment.

The ideal candidate has experience supervising a large team in a retail or supermarket setting, with knowledge of liquor and tobacco sales regulations, and a strong emphasis on professional presentation and calm communication under pressure.

Qualifications

• Experience supervising a large team in a busy retail or supermarket setting.
• Experience in checkout supervision and customer service excellence.
• Knowledge of liquor, tobacco and other age‑restricted product sales rules.

Responsibilities

• Staff the checkout to maintain high customer service levels.
• Handle customer inquiries and support frontline staff.
• Create a friendly, helpful environment for customers and staff.
• Ensure compliant sales of liquor, tobacco and restricted products.
• Promote health and safety and food safety initiatives across the department.

Skills

Checkout supervision

Retail leadership

Liquor sales knowledge

Lotto training

Education

Manager certificate

Tools

Lotto training

Job description

Foodstuffs South Island Limited is seeking a dedicated Supervisor for the Checkout Team in New Zealand. The role focuses on delivering outstanding customer service and supporting a busy store environment.

The ideal candidate has experience supervising a large team in a retail or supermarket setting, with knowledge of liquor and tobacco sales regulations, and a strong emphasis on professional presentation and calm communication under pressure.