Checkout Team Lead — Elevate Customer Experience

Foodstuffs NZ; Nelson; Hybrid; NZD 52,000 - 66,000; Full time

Job summary

Foodstuffs NZ is seeking a talented Supervisor to support our Checkout Team and deliver an exceptional shopping experience. The ideal candidate will have checkout/retail supervision experience, especially in a busy environment, with Lotto training advantageous and a focus on high presentation standards.

You will assist with staffing, handle customer inquiries, and create a friendly atmosphere for customers and staff.

Qualifications

• Experience supervising a big team in a busy retail or supermarket environment.
• Lotto training is advantageous.
• Experience or ability to manage alcohol sales; current managers certificate is beneficial.
• Committed to high personal presentation standards for self and others.
• Strong communicator who stays calm in high pressure situations.

Responsibilities

• Assist with staffing at the Checkout to maintain high levels of customer service.
• Assist with customer enquiries and support front-line checkout staff.
• Help create a friendly and helpful environment for customers and staff alike.
• Ensure all sales, including liquor, tobacco and age-restricted items, comply with laws and company policies.
• Actively promote health and safety and food safety initiatives throughout the department.

Skills

Retail supervision

Customer service

Team leadership

Lotto training

Job description

Foodstuffs NZ is seeking a talented Supervisor to support our Checkout Team and deliver an exceptional shopping experience. The ideal candidate will have checkout/retail supervision experience, especially in a busy environment, with Lotto training advantageous and a focus on high presentation standards.

You will assist with staffing, handle customer inquiries, and create a friendly atmosphere for customers and staff.