Online / Click & Collect manager

Foodstuffs South Island Limited; New Zealand; Sur place; NZD 55 000 - 68 000; Plein temps

Résumé du poste

Foodstuffs South Island Limited is seeking a dedicated Supervisor for the Checkout Team in New Zealand. The role focuses on delivering outstanding customer service and supporting a busy store environment.

The ideal candidate has experience supervising a large team in a retail or supermarket setting, with knowledge of liquor and tobacco sales regulations, and a strong emphasis on professional presentation and calm communication under pressure.

Qualifications

• Experience supervising a large team in a busy retail or supermarket setting.
• Experience in checkout supervision and customer service excellence.
• Knowledge of liquor, tobacco and other age‑restricted product sales rules.

Responsabilités

• Staff the checkout to maintain high customer service levels.
• Handle customer inquiries and support frontline staff.
• Create a friendly, helpful environment for customers and staff.
• Ensure compliant sales of liquor, tobacco and restricted products.
• Promote health and safety and food safety initiatives across the department.

Connaissances

Checkout supervision

Retail leadership

Liquor sales knowledge

Lotto training

Formation

Manager certificate

Outils

Lotto training

Description du poste

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We are looking for a talented and experienced Supervisor who has a flare and passion for customer service and will assist our Checkout Team to deliver the best customer shopping experience possible.

It would be an advantage to have had experience supervising a big team, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor (Lotto training advantageous)
• Motivated and driven by helping other team members to exceed their expectations
• Experienced in managing the sale of alcohol or ideally hold a current managers certificate
• Committed to maintaining high personal presentation standards of self and others
• A practiced communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with staffing at the Checkout to maintain high levels of Customer service
• Assisting with any customer enquiries and supporting the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promote health and safety and food safety initiatives throughout the department.

This is a full-time position working Sunday - Thursday, one closing shift will be required. Other shifts and hours will be discussed at an interview.

Overseas applicants must have NZ Citizenship, Permanent Residency or a Valid NZ Work Permit.

Applications close 23rd October 2026 or earlier if successful applicant is found.