Luxury Spa Front Desk Concierge

Sofitel; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Docebo training access

Heartist benefits

Complimentary meals on shift

Parental Leave Scheme

Employee Assistance Program

Job summary

Sofitel Auckland is seeking a polished Spa Front Desk professional to oversee day-to-day operations and provide an exceptional luxury guest experience. You will be the first impression for guests, handling bookings, inquiries and add-on recommendations with a meticulous eye for detail.

Role requires excellence in grooming, strong communication, and a proactive, guest-centric approach to service delivery within a luxury spa environment.

Qualifications

• Previous experience in a luxury spa environment is essential.
• Knowledge of spa booking systems or similar property management systems is preferred.
• Excellent eye for detail and understanding of luxury guest expectations.
• Excellent verbal and written communication skills.
• Able to develop and maintain cooperative working relationships.

Responsibilities

• Day-to-day operations of the spa front desk.
• Provide warm, welcoming service as the first impression for guests.
• Demonstrate exceptional grooming and professional demeanor.
• Build long-term relationships with guests and respond to inquiries with extensive product knowledge.
• Manage rebooking after treatments and suggest add-ons to enhance the guest experience.
• Ensure rooms are stocked with products and supplies and maintain spa facilities.

Skills

Customer service

Luxury hospitality

Sales & upselling

Booking systems

Verbal & written communication

Team player

Professional presentation

Proactivity & self-improvement

Tools

Spa booking system

Job description

Sofitel Auckland is seeking a polished Spa Front Desk professional to oversee day-to-day operations and provide an exceptional luxury guest experience. You will be the first impression for guests, handling bookings, inquiries and add-on recommendations with a meticulous eye for detail.

Role requires excellence in grooming, strong communication, and a proactive, guest-centric approach to service delivery within a luxury spa environment.