Luxury Concierge Team Lead — Elevate Guest Experiences

Pullman Hotels & Resorts; Auckland; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Discounted hotel stays

Staff meals provided

Rewards & recognition

Job summary

Pullman Auckland is seeking a talented Concierge to elevate the guest experience in a luxury hotel setting. You will enjoy looking after guests and collaborating with a fun, dedicated team to create memorable moments.

Key duties include supervising the concierge desk, assisting with arrivals and departures, sharing local knowledge to drive loyalty, leading the team to boost guest satisfaction, and coordinating with other departments to ensure follow-up.

Qualifications

• Outgoing personality with genuine passion for Hospitality and customer service.
• Flexible to work a variety of shifts, including weekends and night hours.
• Strong presentation and communication skills, both written and verbal.
• Leadership capability to guide the concierge team.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Shift supervision across the concierge desk area.
• Facilitate guest arrivals, departures and during their stay.
• Share local knowledge and drive loyalty and upsell hotel facilities.
• Lead the team to enhance guest satisfaction.
• Liaise with all departments to ensure follow-up is conducted.

Skills

Outgoing personality

Flexible schedule

Quality & presentation

Team player

Multitasking

Education

NZ Drivers Licence

Job description

Pullman Auckland is seeking a talented Concierge to elevate the guest experience in a luxury hotel setting. You will enjoy looking after guests and collaborating with a fun, dedicated team to create memorable moments.

Key duties include supervising the concierge desk, assisting with arrivals and departures, sharing local knowledge to drive loyalty, leading the team to boost guest satisfaction, and coordinating with other departments to ensure follow-up.