Receptionist / Front Of House

JVC Ltd; Auckland; On-site; NZD 42,000 - 60,000; Full time

Job summary

JVC Ltd in Auckland CBD is a luxury salon seeking confident, highly organised Reception / Front of House professionals to join our team. Must be available to work weekends and evenings on a rotating roster (20–40 hours per week).

You will be the first point of contact for clients, manage appointments, handle enquiries by phone and email, and assist with daily operations. A premium client experience is at the heart of this role.

Qualifications

• Must be available to work weekends and evenings.
• Experience in front-of-house or reception.
• Excellent customer service is essential.

Responsibilities

• Warmly welcoming clients and delivering outstanding customer service.
• Managing appointments, bookings, and enquiries (in person, phone, and email).
• Processing payments and handling transactions accurately.
• Completing general administrative tasks.
• Maintaining a polished and professional reception environment.
• Assisting the team to ensure smooth daily operations.

Skills

Customer service

Time management

Phone etiquette

MS Office

Communication

Reliability

Tools

MS Office

Social media

Job description

We are a well-established, industry-leading salon that has recently relocated to a brand-new, purpose-built premises in Auckland CBD. Renowned for our professionalism, cleanliness, and exceptional client care, we are proud to be one of the most luxurious establishments in
Australasia.

Our space embodies sophistication and elegance, featuring refined wooden and marble accents and a premium client experience from the
moment guests walk through the door.

About the Role

We are seeking confident and highly organised Reception / Front of House professionals to join our team. Must be available to work
weekends and evenings.

We have both full-time and part-time contractor positions available (20–40 hours per week) on a rotating roster:

• 9:00AM – 6:00 PM
• 4:00PM – Close
• Monday to Sunday

As the first point of contact for our clients, you will play a pivotal role in delivering an exceptional, seamless experience. You will
manage front-of-house operations while supporting the wider team to ensure every client feels welcomed, informed, and genuinely cared for.

This role is ideal for someone who thrives in a premium, client-focused environment.

Key Responsibilities

• Warmly welcoming clients and delivering outstanding customer service
• Managing appointments, bookings, and enquiries (in person, phone, and email)
• Processing payments and handling transactions accurately
• Completing general administrative tasks
• Maintaining a polished and professional reception environment
• Assisting the team to ensure smooth daily operations

About You

We are looking for someone who is:

• Confident, friendly, and well-presented
• Highly organised with strong time management skills
• Professional with an excellent phone manner
• Detail-oriented with strong problem-solving abilities
• Proficient in Microsoft Office and comfortable with social media platforms
• Reliable, punctual, and committed to maintaining high standards
• Passionate about delivering exceptional client experiences

If this sounds like the opportunity you’ve been looking for, we would love to hear from you.