Front Office Agent

Sofitel; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Discounted hotel stays

Daily staff meals

Gym access

Ski hire during winter

Career progression opportunities

Employee support programs

Job summary

Sofitel Queenstown Hotel & Spa is seeking guest-focused Front Office team members who embody warmth, elegance and personalised care. Respond to guest requests during reservations, check-in/out and throughout their stay, delivering service that exceeds expectations.

A luxury setting requires prior Reservation/Front Office experience, knowledge of Opera or similar booking systems, a valid NZ driver’s license, weekend availability and working rights for New Zealand.

Qualifications

• Previous Reservation/Front Office experience in a five-star luxury environment.
• Knowledge of Opera or other booking system.
• Full, clean valid manual driver’s license preferred.
• Availability to work weekends and public holidays.
• Must have working rights for New Zealand.

Responsibilities

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Skills

Front Office

Guest Services

Booking systems

Roster flexibility

Job description

Company Description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Previous Reservation/Front Office experience and five star luxury environment preferred.
• Knowledge of Opera or other booking system preferred.
• Full, clean valid manual driver’s license is preferred.
• Have flexibility to meet hotel rostering needs with weekend and public holiday work.
• You will need to hold working rights for New Zealand to be considered for this position.

Benefits

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay with benefits
• Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
• Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staff meals provided.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Work for a world-leading Global hotel company.
• Refer a friend incentive
• 24/7 free access to onsite gym
• Free ski hire during our winter months
• Wellbeing support, financial advisory discounts and Employee support programmes

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.