Front Office Agent

Accorhotel; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Discounted hotel stays

Daily staff meals

Wellbeing support

Development opportunities

Global hotel company

Job summary

Sofitel Queenstown Hotel & Spa invites a dedicated Front Office professional to join our luxury team in the heart of Queenstown. You will manage reservations and guest interactions with warmth, ensuring high-end service and seamless check-ins, check-outs and transitions throughout stays.

Experience in five-star hospitality and familiarity with Opera or similar booking systems is preferred. You should be flexible to meet rostering needs including weekends and public holidays, and you’ll be

Qualifications

• Previous Reservation/Front Office experience in a five-star luxury environment preferred.
• Flexibility to meet hotel rostering needs, including weekends and public holidays.
• Working rights for New Zealand required to be considered.

Responsibilities

• Provide professional and attentive service; exceed guest expectations.
• Respond to guest requests promptly during reservations, arrival/check-in, departure, and throughout stay.
• Deliver memorable guest experiences with a luxury attitude, warmth and attention to detail.

Tools

Opera booking system

Job description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Yourprideandpassionwill be complemented by:

• Previous Reservation/Front Office experience and five star luxury environment preferred.
• Knowledge of Opera or other booking system preferred.
• Full, clean valid manual driver’s license is preferred.
• Have flexibility to meet hotel rostering needs with weekend and public holiday work.
• You will need to hold working rights for New Zealand to be considered for this position.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities:

• We offercompetitive paywithbenefits
• Build your career with theNew Zealand Luxury Hotel of the YearandAustralasian Hotel of the Year 2024HM Award winner
• Your loyalty card entitling you todiscountedHotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staffmealsprovided.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Work for aworld-leadingGlobal hotel company.
• Refer a friendincentive
• 24/7 free access to onsitegym
• Freeski hireduring our winter months
• Wellbeingsupport,financialadvisory discountsand Employee support programmes

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.