Luxury Spa Concierge | Front Desk & Guest Experience

SmartRecruiters, Inc.; Auckland; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Learn your Way - Docebo access

Accor Heartist Benefits

Complimentary meals on shift

Parental Leave Scheme

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking a Spa Receptionist to provide exceptional front-desk service for our luxury spa guests. You will ensure a seamless guest journey from welcome to post-treatment, maintaining a polished appearance and a thorough knowledge of treatments.

Join a dedicated team delivering refined, personalised service, managing bookings, assisting guests, and promoting spa products with a focus on comfort, discretion and prestige in a premier city hotel setting.

Qualifications

• Experience in luxury spa environment is essential.
• Familiarity with spa booking or property management systems preferred.
• Excellent eye for detail and luxury guest expectations.
• Clear verbal and written communication abilities.

Responsibilities

• Oversee day-to-day operations of the spa front desk.
• Maintain exceptional customer service as the first guest contact.
• Be well groomed, polite, informative and knowledgeable.
• Represent luxury service standards at all times.
• Provide warm, welcoming service and build guest relationships.
• Lead rebooking after treatments and upsell where appropriate.
• Assist guests with treatments and share product knowledge.
• Monitor and restock in-room products and supplies.

Skills

Previous experience in luxury spa

Spa booking system knowledge

Organised time management

Attention to detail

Strong communication skills

Team player attitude

Willingness to develop

Under pressure performance

Professional presentation

Warm, guest-focused service

Tools

Spa booking system

Job description

Sofitel Auckland Viaduct Harbour is seeking a Spa Receptionist to provide exceptional front-desk service for our luxury spa guests. You will ensure a seamless guest journey from welcome to post-treatment, maintaining a polished appearance and a thorough knowledge of treatments.

Join a dedicated team delivering refined, personalised service, managing bookings, assisting guests, and promoting spa products with a focus on comfort, discretion and prestige in a premier city hotel setting.