Spa Receptionist

SmartRecruiters, Inc.; Auckland; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Learn your Way - Docebo access

Accor Heartist Benefits

Complimentary meals on shift

Parental Leave Scheme

Employee Assistance Program

Job summary

Sofitel Auckland Viaduct Harbour is seeking a Spa Receptionist to provide exceptional front-desk service for our luxury spa guests. You will ensure a seamless guest journey from welcome to post-treatment, maintaining a polished appearance and a thorough knowledge of treatments.

Join a dedicated team delivering refined, personalised service, managing bookings, assisting guests, and promoting spa products with a focus on comfort, discretion and prestige in a premier city hotel setting.

Qualifications

• Experience in luxury spa environment is essential.
• Familiarity with spa booking or property management systems preferred.
• Excellent eye for detail and luxury guest expectations.
• Clear verbal and written communication abilities.

Responsibilities

• Oversee day-to-day operations of the spa front desk.
• Maintain exceptional customer service as the first guest contact.
• Be well groomed, polite, informative and knowledgeable.
• Represent luxury service standards at all times.
• Provide warm, welcoming service and build guest relationships.
• Lead rebooking after treatments and upsell where appropriate.
• Assist guests with treatments and share product knowledge.
• Monitor and restock in-room products and supplies.

Skills

Previous experience in luxury spa

Spa booking system knowledge

Organised time management

Attention to detail

Strong communication skills

Team player attitude

Willingness to develop

Under pressure performance

Professional presentation

Warm, guest-focused service

Tools

Spa booking system

Job description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor‑made to our guests.

We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Spa Receptionist. The ambassador should have an eye for detail, a passion for creating magnificent luxury experience for our guests and developing a wonderful team.

YOUR PURPOSE: To curate seamless and unforgettable dining experiences through tailored, refined service that embodies the elegance and sophistication of our luxury hotel. By anticipating guests’ needs and delivering impeccable attention to detail, this role ensures each dining moment is extraordinary, enhancing the overall guest experience.

Job Description

• Responsible for the day-to-day operations of the spa front desk.
• Displaying excellent level of customer service at all times, as you are the first impression that our guests will have as they enter the spa.
• You will be expected to be exceptionally well groomed, polite, informative and knowledgeable.
• At all times you must be representative of the qualities of someone delivering luxury service standards.
• To provide warm, welcoming service without compromise to all guests.
• Establish a long term relationship with customers.
• The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.
• Takes control of rebooking guest after treatment.
• Perform treatment most suited to guest utilising a range of techniques.
• Knowledgeable about all aspects of treatments, spa therapy and the facility
• Monitors, maintains and re-stocks assigned room with products, supplies, disposables and work tools

Qualifications

• Previous experience in a similar role is essential, within the luxury spa environment;
• Knowledge of spa booking system or a similar property management system, preferred;
• Organises time and work efficiently;
• Excellent eye for detail and an understanding of luxury guest expectations;
• Excellent verbal and written communication skills;
• Team player with a can do attitude;
• Has the ability and willingness to undertake further development;
• Works under pressure without negative impact;
• Develops and maintains co-operative working relationships;
• Projects professional image at all times through personal presentation / interpersonal skills;
• Initiates contact and establishes rapport easily.
• High degree of self-awareness with demonstrated aptitude for self‑improvement

Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program