Lux Front Office Agent — Create Memorable Guest Experiences

Accorhotel; Queenstown; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Discounted hotel stays

Daily staff meals

Wellbeing support

Development opportunities

Global hotel company

Job summary

Sofitel Queenstown Hotel & Spa invites a dedicated Front Office professional to join our luxury team in the heart of Queenstown. You will manage reservations and guest interactions with warmth, ensuring high-end service and seamless check-ins, check-outs and transitions throughout stays.

Experience in five-star hospitality and familiarity with Opera or similar booking systems is preferred. You should be flexible to meet rostering needs including weekends and public holidays, and you’ll be

Qualifications

• Previous Reservation/Front Office experience in a five-star luxury environment preferred.
• Flexibility to meet hotel rostering needs, including weekends and public holidays.
• Working rights for New Zealand required to be considered.

Responsibilities

• Provide professional and attentive service; exceed guest expectations.
• Respond to guest requests promptly during reservations, arrival/check-in, departure, and throughout stay.
• Deliver memorable guest experiences with a luxury attitude, warmth and attention to detail.

Tools

Opera booking system

Job description

Sofitel Queenstown Hotel & Spa invites a dedicated Front Office professional to join our luxury team in the heart of Queenstown. You will manage reservations and guest interactions with warmth, ensuring high-end service and seamless check-ins, check-outs and transitions throughout stays.

Experience in five-star hospitality and familiarity with Opera or similar booking systems is preferred. You should be flexible to meet rostering needs including weekends and public holidays, and you’ll be