Key Account Manager

DSV Global Transport and Logistics; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

DSV Global Transport and Logistics in Auckland is seeking an experienced Key Account Manager to manage and grow relationships, account development and drive profitability across our freight forwarding network.

You will lead strategic account plans, organise client meetings, mentor team members and ensure service excellence while achieving KPIs in a dynamic logistics environment.

Qualifications

• At least five years' experience in international freight forwarding & Account Management/Customer Care.
• Experience in managing and developing key accounts.
• At least 2 years of inside or outside customer care experience.

Responsibilities

• Establish and maintain an effective customer management plan that includes a formalized review structure and business plan for each client on an ongoing basis to ensure maximization of all business offerings
• Develop new business opportunities
• Identify opportunities with key accounts based on customer research and development
• Maintain relationships with assigned key accounts on a national level
• Organise and attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships
• Assist branches to develop local account management structures
• Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment
• Consistently achieve best performance, driving operational excellence, and meeting or exceeding KPIs
• Promote a culture of safety and environmental responsibility in workplace

Skills

Account management

Customer care

Leadership

Relationship building

KPI focus

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

DSV Global Transport and Logistics - Auckland airport, North Island

We're looking for an experienced Key Account Manager to join our team in Auckland to manage & build relationships, account development and contribute to the overall profitability of DSV.

Key responsibilities

Establish and maintain an effective customer management plan that includes a formalized review structure and business plan for each client on an ongoing basis to ensure maximization of all business offerings

Develop new business opportunities

Identify opportunities with key accounts based on customer research and development

Maintain relationships with assigned key accounts on a national level

Organise and attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships

Assist branches to develop local account management structures

Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment

Consistently achieve best performance, driving operational excellence, and meeting or exceeding KPIs

Promote a culture of safety and environmental responsibility in workplace

About you

At least five years' experience in international freight forwarding & Account Management/Customer Care

Experience in managing and developing key accounts

At least 2 years of inside or outside customer care experience

About us

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.