Freight Forwarder- Export Air

DSV - Global Transport and Logistics; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

DSV is seeking an experienced Export Air Operator in Auckland to manage air export activities and ensure smooth operations for customers. You will collaborate with export specialists, handle the workflow from customer contact to departure, and maintain strong relationships with clients and overseas partners.

The role requires Cargowise One experience and proficiency in Microsoft Office, with a focus on accuracy, compliance, and continuous process improvement.

Qualifications

• Air Export knowledge and experience is required.
• Strong skills using Cargowise One for data entry and workflow.
• Proficient in Microsoft Office applications.

Responsibilities

• Collaborate with a team of Export specialists to ensure high-quality and accurate service for our clients.
• Manage the export workflow from initial customer service interactions to departure, adhering to directives, instructions, legislative requirements, and KPIs.
• Build and maintain strong relationships with clients, service providers, and overseas colleagues.
• Resolve export-related issues in partnership with stakeholders and team members.
• Input data into Cargowise One accurately and promptly.
• Calculate financial aspects, such as invoice costs, related to files.
• Implement and monitor improvements in export processes.
• Assist Senior Team Lead and Department Manager with daily activities and other tasks as needed.

Skills

Air Export knowledge

Tools

Cargowise One

Excel

Outlook

Job description

Job Req Number: 122563

Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.

We're looking for an experienced Export Air Operator to join our team based in Auckland. The role involves managing Air Export activities within the department.

Your typical day at DSV:

• Collaborate with a team of Export specialists to ensure high-quality and accurate service for our clients.
• Manage the export workflow from initial customer service interactions to departure, adhering to Management directives, customer instructions, legislative requirements, and company KPIs.
• Build and maintain strong relationships with clients, service providers, and overseas colleagues.
• Resolve export-related issues in partnership with various stakeholders and team members.
• Accurately and promptly input data into Cargowise One.
• Calculate financial aspects, such as invoice costs, related to your files.
• Implement and monitor improvements in export processes.
• Assist the Senior Team Lead and Department Manager with daily activities and other assigned tasks/projects as needed.

About you:

• Industry knowledge experience in Air Export
• Cargowise One knowledge and Experience
• Microsoft Office experience (Outlook, Excel)

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business.