Key Account Manager

Fred Recruitment Pte Ltd; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Fred Recruitment Pte Ltd in Auckland is seeking a Senior Key Account Manager to own key customer relationships in a fast-growing logistics environment. You will influence complex customer conversations, partner with Operations, Transport and Finance, and drive exceptional service delivery while solving problems and delivering value.

You will manage a portfolio of B2B accounts, build trusted relationships, and lead reviews to identify opportunities for improvement and growth.

Qualifications

• Experience in Key Account Management within warehousing, distribution, or 3PL
• Commercial mindset with ability to manage multiple priorities
• Available to start immediately or on short notice

Responsibilities

• Manage a portfolio of key B2B customer accounts across warehousing and distribution
• Build strong customer relationships and be the trusted contact
• Work with operations to resolve issues and deliver service
• Lead reviews, monitor performance and identify improvements
• Support renewals and account growth

Skills

Key Account Management

Customer Success

Account Management

Logistics

Job description

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Fred Recruitment Pte Ltd – Auckland, North Island

Join a fast-growing logistics business where you'll own key customer relationships, make an immediate impact and influence complex customer conversations.

We're partnering with a growing logistics business who partners with some of the biggest names in the country. This is a fantastic opportunity for a Senior Key Account Manager with deep seated passion to deliver. You'll be joining a business that is going places, and quickly. You'll love pace, challenge and getting stuck into problem solving, creating effective solutions and delivering fantastic outcomes for customers.

This role has been created to support continued growth. You'll act as the key link between customers and operations, building trusted relationships, solving problems and ensuring exceptional service delivery. Working closely with Operations, Transport and Finance, you'll help drive great customer outcomes while identifying opportunities to improve processes and add value. You'll approach work with both a strategic and hands on approach, applying a continuous improvement mindset, whilst also being rolling up your sleeves and getting stuck in where needed.

What you'll be doing:

• Manage a portfolio of key B2B customer accounts across warehousing and distribution
• Build strong customer relationships and become their trusted point of contact
• Work closely with operational teams to resolve issues and deliver outstanding service
• Applying a continuous improvement mindset to your customer base
• Lead customer reviews, monitor performance and identify opportunities for improvement
• Support commercial conversations, contract renewals and ongoing account growth

About you:

You'll have previous experience in Key Account Management, Customer Success or Account Management within a warehousing, distribution, 3PL or logistics environment.

You're commercially minded, proactive and organised, with the ability to build strong relationships and confidently manage multiple priorities. Most importantly, you'll be available to start immediately (or at short notice) and be excited by the opportunity to join a business that's growing quickly.

If you're looking for a role with genuine ownership, plenty of variety and the opportunity to grow with an ambitious logistics business, we'd love to hear from you.