Office & Customer Relations Manager

TCB Logistics; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career growth opportunities

Job summary

TCB Logistics in Auckland is seeking an experienced Office & Customer Relations Manager to join our leadership team. This role leads a team of administration professionals, partners with Senior Management to enhance customer relationships, and ensures efficient office operations while delivering exceptional customer experiences.

The ideal candidate will have proven leadership in administration, strong stakeholder management, and advanced Microsoft Office with XERO proficiency.

Qualifications

• Proven experience in an Office Manager, Administration Manager, Business Support Manager or similar leadership role.
• Previous experience leading and developing administrative teams.
• Strong customer relationship and stakeholder management skills.
• Excellent communication and interpersonal abilities.
• A highly organized and proactive approach.

Responsibilities

• Lead, mentor, develop and grow the team of administration staff.
• Foster a positive, high-performing and customer-focused culture.
• Manage workloads and ensure service levels are consistently achieved.
• Support ongoing development and continuous improvement initiatives.
• Oversee the day-to-day running of the office.
• Ensure administrative processes and systems operate efficiently.
• Manage office procedures, reporting and business documentation.
• Identify opportunities to improve effectiveness and productivity.
• Attend customer meetings and visits alongside management team.
• Build and maintain strong relationships with customers and key stakeholders.

Skills

Leadership

People management

Customer relationships

Communication

Organisational skills

Tools

Microsoft Office

XERO

Job description

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TCB Logistics - Auckland airport, North Island

We are seeking an experienced and customer-focused Office & Customer Relations Manager to join our leadership team. This is a pivotal role responsible for leading our office administration function, managing a team of administration professionals, and partnering closely with Senior Management to enhance customer relationships and support business growth. You'll combine people leadership, office management, customer engagement and executive support, ensuring the business operates efficiently while delivering an exceptional customer experience.

Key responsibilities

• Lead, mentor, develop and grow the team of administration staff.
• Foster a positive, high-performing and customer-focused culture.
• Manage workloads and ensure service levels are consistently achieved.
• Support ongoing development and continuous improvement initiatives.
• Oversee the day-to-day running of the office.
• Ensure administrative processes and systems operate efficiently.
• Manage office procedures, reporting and business documentation.
• Identify opportunities to improve effectiveness and productivity.
• Attend customer meetings and visits alongside management team.
• Build and maintain strong relationships with customers and key stakeholders.

About you

• Proven experience in an Office Manager, Administration Manager, Business Support Manager or similar leadership role.
• Previous experience leading and developing administrative teams.
• Strong customer relationship and stakeholder management skills.
• Excellent communication and interpersonal abilities.
• A highly organized and proactive approach.
• Strong problem-solving and decision-making capability.
• Advanced Microsoft Office and accounting systems (XERO) skills.
• A professional presence and confidence working with senior leaders and customers.
• Candidates with previous logistics industry experience and a solid understanding of transport and operational processes will be highly regarded.
• A varied and rewarding leadership role.
• Opportunity to work closely with the Senior Management.
• Exposure to key customers and business stakeholders.
• Supportive and collaborative team environment.

• Competitive salary package.
• Long-term career growth opportunities.