Inbound Customer Support Specialist

New Zealand Couriers Limited; Nelson; On-site; NZD 42,000 - 60,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries, ensuring high-quality service. You will connect with customers, remain calm under pressure, and collaborate with a team of drivers and contracted personnel to deliver effective support.

Role requires strong communication, accuracy, and proficiency with Microsoft Office. Hours are Monday to Friday 8:00am–5:00pm with some Saturday morning shifts; eligibility to work in NZ is required.

Qualifications

• Ability to communicate and connect with customers.
• Calm under pressure with a solutions-focused approach.
• Willingness to collaborate with other employees and contractors.
• Strong data entry and proficiency with Microsoft Office.

Responsibilities

• Process customer queries via phone, email and face-to-face interactions.
• Adhere to company standards of service excellence at all times.
• Assist in operational and admin duties like freight-sorting, scanning, reporting, etc.

Skills

Customer service

Communication skills

Listening skills

Tools

Microsoft Office

Job description

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries, ensuring high-quality service. You will connect with customers, remain calm under pressure, and collaborate with a team of drivers and contracted personnel to deliver effective support.

Role requires strong communication, accuracy, and proficiency with Microsoft Office. Hours are Monday to Friday 8:00am–5:00pm with some Saturday morning shifts; eligibility to work in NZ is required.