Customer Services Officer

New Zealand Couriers Limited; Nelson; On-site; NZD 42,000 - 60,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries, ensuring high-quality service. You will connect with customers, remain calm under pressure, and collaborate with a team of drivers and contracted personnel to deliver effective support.

Role requires strong communication, accuracy, and proficiency with Microsoft Office. Hours are Monday to Friday 8:00am–5:00pm with some Saturday morning shifts; eligibility to work in NZ is required.

Qualifications

• Ability to communicate and connect with customers.
• Calm under pressure with a solutions-focused approach.
• Willingness to collaborate with other employees and contractors.
• Strong data entry and proficiency with Microsoft Office.

Responsibilities

• Process customer queries via phone, email and face-to-face interactions.
• Adhere to company standards of service excellence at all times.
• Assist in operational and admin duties like freight-sorting, scanning, reporting, etc.

Skills

Customer service

Communication skills

Listening skills

Tools

Microsoft Office

Job description

Requisition ID17307-Posted30/10/2026-New Zealand Couriers-Customer Services-Nelson-Nelson-Permanent Full Time-Call Centre/ Customer service-New Zealand-Nelson/Tasman-Nelson

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

What we look for in a Customer Services Officer:

Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include

• Process customer queries, via phone, email and face-to-face queries
• Adhering to company national standards of service excellence at all times
• Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc. where required

Hours for this role are Monday to Friday, 8.00am – 5.00pm androsteredSaturdays 7.30am – 9.30am

Key attributes

• Results-drivenwith natural problem-solving skills
• Understanding that complaints are opportunities to build better customer experiences
• A high level of accuracy and attention to detail
• Excellent data entry skills and experienced with Microsoft Office
• People-person; great listening skills; can build rapport with customers and colleagues

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.