Customer Service Officer (FX)

NEW ZEALAND COURIERS; Nelson; On-site; NZD 45,000 - 65,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries with a solutions-focused approach. You will collaborate with staff and contractors to deliver excellent service and support administrative duties as needed.

The role is fixed-term for three months, with hours Monday to Friday during standard business times. Applicants must be eligible to work in New Zealand and pass pre-employment screening.

Qualifications

• Ability to handle data entry with high accuracy.
• Strong communication and relationship-building skills.
• Proficiency with Microsoft Office and basic IT tasks.

Responsibilities

• Handle customer queries via phone, email and face-to-face interactions.
• Maintain service standards and adhere to company guidelines.
• Support admin duties such as freight sorting, scanning and reporting.

Skills

Data entry

Communication

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Requisition ID17329-Posted05/11/2026-New Zealand Couriers-Customer Services-Nelson-Nelson-Fixed Term Full Time-Administration & office support-New Zealand-Nelson/Tasman-Nelson

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

What we look for in a Customer Services Officer:

Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service.You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.

Key responsibilities include:

• Process customer queries, via phone, email and face-to-face queries
• Adhering to company national standards of service excellence at all times
• Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc. where required

Hours for this role are Monday to Friday, 8.00am – 5.00pm androsteredSaturdays 7.30am – 9.30am

Fixed term for a period of 3 months from start date.

Key attributes

• Results-drivenwith natural problem-solving skills
• Understanding that complaints are opportunities to build better customer experiences
• A high level of accuracy and attention to detail
• Excellent data entry skills and experienced with Microsoft Office
• People-person; great listening skills; can build rapport with customers and colleagues

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.