Customer Services & Logistics Support – Hamilton

New Zealand Couriers Limited; Hamilton; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Onsite parking

Career growth

Job summary

New Zealand Couriers is seeking a Customer Services Officer based in Hamilton to take calls and answer emails from customers tracking parcel deliveries. You’ll collaborate with our operations team and courier drivers to locate parcels and ensure freight is moving where it needs to be, delivering service excellence daily.

This is a full-time role, working 9am–5:30pm, Monday to Friday with rostered Saturdays.

Qualifications

• Proven success in creating positive customer experiences.
• Strong data entry skills and accuracy.
• Competent with MS Office Suite and basic IT tasks.
• Transferable service skills applicable to logistics.

Responsibilities

• Handle customer calls and emails regarding parcel deliveries.
• Collaborate with operations and courier drivers to locate parcels.

Skills

Customer service

Data entry

MS Office

Team player

Tools

MS Office Suite

Job description

New Zealand Couriers is seeking a Customer Services Officer based in Hamilton to take calls and answer emails from customers tracking parcel deliveries. You’ll collaborate with our operations team and courier drivers to locate parcels and ensure freight is moving where it needs to be, delivering service excellence daily.

This is a full-time role, working 9am–5:30pm, Monday to Friday with rostered Saturdays.