Customer Services Officer

New Zealand Couriers Limited; Hamilton; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Onsite parking

Career growth

Job summary

New Zealand Couriers is seeking a Customer Services Officer based in Hamilton to take calls and answer emails from customers tracking parcel deliveries. You’ll collaborate with our operations team and courier drivers to locate parcels and ensure freight is moving where it needs to be, delivering service excellence daily.

This is a full-time role, working 9am–5:30pm, Monday to Friday with rostered Saturdays.

Qualifications

• Proven success in creating positive customer experiences.
• Strong data entry skills and accuracy.
• Competent with MS Office Suite and basic IT tasks.
• Transferable service skills applicable to logistics.

Responsibilities

• Handle customer calls and emails regarding parcel deliveries.
• Collaborate with operations and courier drivers to locate parcels.

Skills

Customer service

Data entry

MS Office

Team player

Tools

MS Office Suite

Job description

Requisition ID16941-Posted01/11/2026-New Zealand Couriers-Customer Services-Hamilton-Hamilton-Permanent Full Time-Call Centre/ Customer service-New Zealand-Waikato-Hamilton

About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over1,100employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

About the Role

Based in Hamilton , the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.

This is a Full time position. Hours are 9am - 5.30pm Monday to Friday with rostered Saturdays.

Key responsibilitiesinclude

• Overseeing reception counter and responding to visiting customers
• Handling customer queries via phone and email
• Data entry and processing of misdirected/undeliverable freight
• Assisting in operational and admin duties as required (parcel sorting, scanning etc

About you

• You have proven success in creating positive customerexperiences
• Demonstrable data entry skills and competency with MS Office Suite
• You can bring transferable service skills to the fast-paced logistics industry
• Team player who has a strong desire to make a real difference with passion

Join us and in return we canoffer

• A supportive team environment
• Onsite parking
• Grow your career with Freightways, an NZX Top50company

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.