Inbound Customer Service Officer – 3-Month Fixed Term

New Zealand Couriers Limited; Nelson; On-site; NZD 45,000 - 65,000; Full time

Job summary

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries with a solutions-focused approach. You will collaborate with staff and contractors to deliver excellent service and support administrative duties as needed.

The role is fixed-term for three months, with hours Monday to Friday during standard business times. Applicants must be eligible to work in New Zealand and pass pre-employment screening.

Qualifications

• Ability to handle data entry with high accuracy.
• Strong communication and relationship-building skills.
• Proficiency with Microsoft Office and basic IT tasks.

Responsibilities

• Handle customer queries via phone, email and face-to-face interactions.
• Maintain service standards and adhere to company guidelines.
• Support admin duties such as freight sorting, scanning and reporting.

Skills

Data entry

Communication

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

New Zealand Couriers is seeking a Customer Services Officer in Nelson to handle inbound calls and email queries with a solutions-focused approach. You will collaborate with staff and contractors to deliver excellent service and support administrative duties as needed.

The role is fixed-term for three months, with hours Monday to Friday during standard business times. Applicants must be eligible to work in New Zealand and pass pre-employment screening.