Hotel Concierge

Placements24; Queenstown; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Health and retirement contributions

Dynamic work environment

Job summary

Placements24 in Queenstown is seeking a sophisticated Hotel Concierge to be the primary reference for guests, providing personalized recommendations and ensuring an exceptional stay. You will master local knowledge, communicate clearly, and anticipate guest needs, from dining reservations to transportation and activities.

Excel in a role that rewards proactive service, discretion, and a polished presentation while building strong relationships with vendors and ensuring guest satisfaction in New

Qualifications

• Previous experience as a Hotel Concierge or similar guest-facing role.
• Extensive knowledge of Queenstown and surrounding area.
• Excellent communication and problem-solving skills.
• Fluency in English; additional languages are a plus.
• Proficiency in using concierge software and reservation systems.
• Polished presentation and a genuine desire to provide exceptional service.

Responsibilities

• Provide guests with expert recommendations and reservations for dining, entertainment, and local attractions.
• Arrange transportation, tours, and other guest services efficiently and effectively.
• Respond promptly and courteously to guest requests, inquiries, and concerns.
• Maintain an up-to-date knowledge of hotel services, local events, and attractions.
• Build and maintain strong relationships with local vendors and service providers.
• Handle guest complaints with professionalism and strive to find satisfactory resolutions.

Skills

Guest service

Communication

Problem solving

Interpersonal skills

English fluency

Tools

Concierge software

Reservation systems

Job description

About the Role

Our client is seeking a sophisticated and service-oriented Hotel Concierge to join their esteemed team in Queenstown . You will be the primary point of reference for guests, providing personalized recommendations and assistance to enhance their stay. This role demands extensive local knowledge, impeccable communication skills, and a proactive approach to anticipating and fulfilling guest needs. You will be instrumental in creating memorable experiences, from booking dining reservations and arranging transportation to suggesting local attractions and activities, all while maintaining the highest standards of hospitality and discretion.

Key Responsibilities

• Provide guests with expert recommendations and reservations for dining, entertainment, and local attractions.
• Arrange transportation, tours, and other guest services efficiently and effectively.
• Respond promptly and courteously to guest requests, inquiries, and concerns.
• Maintain an up-to-date knowledge of hotel services, local events, and attractions.
• Build and maintain strong relationships with local vendors and service providers.
• Handle guest complaints with professionalism and strive to find satisfactory resolutions.

Requirements

• Previous experience as a Hotel Concierge or in a similar guest-facing role in the hospitality industry.
• Extensive knowledge of Queenstown and surrounding areas , including points of interest, dining, and activities.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English; additional languages are a plus.
• Proficiency in using concierge software and reservation systems.
• A polished presentation and a genuine desire to provide exceptional service.

Benefits

• Competitive salary and potential for gratuities.
• Opportunity to work in a prime tourist destination.
• Comprehensive benefits package, including health and retirement contributions.
• Staff discounts and other hotel-specific perks.
• A professional and dynamic work environment focused on guest satisfaction.