Concierge Services Coordinator

Placements24; Queenstown; Hybrid; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement benefits

Employee discounts

Job summary

Placements24 is seeking a knowledgeable Concierge Services Coordinator for a guest-focused role in Queenstown. You will assist guests with a wide range of requests, from reservations to special arrangements, ensuring a memorable stay and personalized service.

You will leverage local knowledge of attractions, dining, and events to enhance experiences, maintain strong vendor relationships, and support guests with proactive problem solving and graceful service under pressure.

Qualifications

• Experience in concierge, guest relations or customer service, preferably hospitality.
• Excellent communication, interpersonal, and problem-solving skills are essential.
• Extensive knowledge of the Queenstown area and its offerings.

Responsibilities

• Assist guests with requests including restaurant reservations, tour bookings and transportation arrangements.
• Provide informed recommendations on local attractions, entertainment and dining options.
• Manage guest inquiries and resolve issues promptly and efficiently.
• Coordinate with external vendors to fulfill guest requests.
• Maintain up-to-date knowledge of local events and attractions.
• Deliver concierge services with professionalism and high guest satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Local knowledge

Guest service

Tools

Reservation systems

Office software

Job description

About the Role

Our client is seeking a knowledgeable and resourceful Concierge Services Coordinator to enhance the guest experience at their establishment in Queenstown . You will be responsible for assisting guests with a wide range of requests, from local recommendations and bookings to special arrangements, ensuring their stay is comfortable and memorable. This role requires excellent interpersonal skills, a passion for service, and extensive knowledge of local attractions and services. The ideal candidate is proactive, possesses strong problem-solving abilities, and is dedicated to providing personalized, high-quality assistance to every guest, making them feel at home.

Key Responsibilities

• Assist guests with various requests, including restaurant reservations, tour bookings, and transportation arrangements.
• Provide informed recommendations on local attractions, entertainment, and dining options.
• Manage guest inquiries and resolve any issues promptly and efficiently.
• Coordinate with external vendors and service providers to fulfill guest requests.
• Maintain an up-to-date knowledge of local events and attractions.
• Ensure all concierge services are delivered with professionalism and a high level of guest satisfaction.

Requirements

• Previous experience in a concierge, guest relations, or customer service role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Extensive knowledge of the local area and its offerings.
• Proficiency in using reservation systems and standard office software.
• Ability to work flexible hours and remain calm under pressure.
• A friendly demeanor and a strong commitment to guest satisfaction.

Benefits

• Competitive salary and potential for service charge allocation.
• Health insurance and retirement benefits.
• Employee discounts on hotel services and local attractions.
• Opportunities to develop local knowledge and networking skills.
• A stimulating and guest-focused work environment.