Front Office Agent

SmartRecruiters, Inc.; Queenstown; On-site; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

NZ Luxury hotel awards

Discounted hotel stays

Daily staff meals

Wellbeing support

Job summary

Sofitel Queenstown Hotel & Spa, a flagship luxury property in the heart of Queenstown, seeks a Front Office professional to embody warmth, elegance and personalised care during every guest interaction.

You will respond to guest requests across reservations, arrivals, check-in/out, and throughout the stay, delivering memorable moments in line with Sofitel standards. Opera knowledge and weekend availability are highly valued.

Qualifications

• Reservation/Front Office experience in a luxury hotel.
• Knowledge of Opera or similar booking system.
• Weekend and public holiday availability.
• NZ working rights required.

Responsibilities

• Provide professional, attentive service and exceed guest expectations.
• Handle guest requests during reservations, arrival, check-in, departure and stay.
• Deliver memorable experiences with high-end hospitality and attention to detail.
• Maintain service standards and deliver positive interactions with guests.

Skills

Front Office experience

Five-star luxury environment

Weekend availability

Opera PMS knowledge

NZ driving license

NZ working rights

Tools

Opera PMS

Job description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest

• Ensure a professional and attentive service is provided and guest expectations are exceeded.
• Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.
• With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards
• Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your prideand passion will be complemented by:

• Previous Reservation/Front Office experience and five star luxury environment preferred.
• Knowledge of Opera or other booking system preferred.
• Full, clean valid manual driver’s license is preferred.
• Have flexibility to meet hotel rostering needs with weekend and public holiday work.
• You will need to hold working rights for New Zealand to be considered for this position.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and developmentopportunities:

• We offercompetitive paywithbenefits
• Build your career with theNew Zealand Luxury Hotel of the YearandAustralasian Hotel of the Year 2024HM Award winner
• Your loyalty card entitling you todiscountedHotel stays, food and beverage rates and Spa treatments worldwide.
• Daily staffmealsprovided.
• Ongoing reward and recognitionincentivesand awards.
• Opportunities for furtherdevelopmentand worldwide careerprogressionwithin Accor.
• Work for aworld-leadingGlobal hotel company.
• Refer a friendincentive
• 24/7 free access to onsitegym
• Freeski hireduring our winter months
• Wellbeingsupport,financialadvisory discountsand Employee support programmes

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.