Guest Services Agent / Receptionist

SmartRecruiters, Inc.; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms provided

Shared staff accommodation

Job summary

Novotel Queenstown Lakeside is seeking a professional Guest Services Agent/Receptionist to ensure an excellent guest experience from check-in to check-out. You will maintain hotel standards, handle reservations, billing, and guest queries with discretion, and promote services to maximise guest satisfaction.

Responsibilities include managing front office tasks, cash handling, and collaborating with management on reporting and daily operations.

Qualifications

• Experience in a hotel reception/front office role is preferred.
• Excellent customer service and communication skills.
• Proficiency with hotel management and reservations systems.
• Strong attention to detail and organisational skills.
• Able to handle cash, credit transactions and confidential information.

Responsibilities

• Greet and welcome guests, manage check-ins and check-outs.
• Handle reservations, billing and guest accounts with confidentiality.
• Manage phone and email enquiries with professional assistance.
• Promote hotel facilities, activities and services to guests.
• Ensure health, safety, security standards and cash handling procedures.
• Maintain accuracy of front office systems and guest data.
• Support operations and administrative tasks for the team.

Skills

Customer service

Communication

Cash handling

Attention to detail

Organisational skills

PMS software

Tools

PMS software

Job description

We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.

Job Description

Key Responsibilities:

Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.

Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.

Manage phone and email enquiries, providing professional assistance and information.

Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.

Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.

Maintain accuracy of front office systems, guest data, and internal reporting.

Support department and hotel management in operational and administrative tasks.

This role is not sponsored you required valid work visa in New Zealand to apply

Qualifications

Requirements:

Experience working in a hotel, motel, or similar reception/front office role ill be advantageous.

Excellent customer service and communication skills.

Proficiency with hotel management and reservations systems.

Strong attention to detail and organisational skills.

Ability to handle cash, credit transactions, and confidential information responsibly.

Additional Information

Why work for Novotel, Queenstown?

Staff meals provided while on shift

Uniforms washed and laundered daily.

Access to ourEmployee Assistance Program

Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street

Full Time - Permanent 30 hours week

Flexibility to work shifts , weekends and public holidays.

Shared staff accommodation available