Guest Relations Ambassador

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 42,000 - 64,000; Full time

Job summary

The Carlin Hotel in Queenstown is seeking a Guest Relations Ambassador to join the Front Office team. You will help redefine luxury by delivering exceptional service and anticipating guest needs.

Responsibilities include efficient check-in/out, guest information, and coordination of requests. A professional appearance and strong communication are essential to create memorable experiences for our guests.

Qualifications

• Demonstrated experience in a similar role.
• High standard of professional grooming.
• Commitment to outstanding customer service.
• Excellent communication skills.

Responsibilities

• Handle check-in/check-out efficiently and coordinate luggage.
• Provide information on local attractions and guest requests.
• Offer menus, drinks lists, and room service guidance to guests.
• Interact professionally with guests to resolve issues and complaints.
• Maintain guest registration cards and update Opera with guest history.

Skills

Guest relations experience

Professional grooming

Outstanding customer service

Communication skills

Duty Manager Certificate

Tools

Opera PMS

Job description

The Carlin Hotel is recruiting for a professional Guest Relations Ambassador to join our Front Office team. Join us to redefine luxury.

The Carlin Hoteloverlooks the heart of Queenstown, with views over the town center, on down into its harbor, and the shimmering Lake Wakatipu beyond.We create hand-crafted, luxury memories of a lifetime for our guests.

We take care of our team, so you can take care of our guests. We can not do this without you.

Ensure efficient Check-in and Check-out process. Coordinate luggage and arrange transport.

Maintain up-to-date and accurate guest registration cards. Update Opera with guest history and details of frequency stays, complaints, and requests.

Provide secretarial services and administrative support when requested.

Maintain effective management of incoming and outgoing calls and processing correspondence.

Provide information on local attractions and activities, and assist with specific guest requirements.

To ensure all reservation inquiries are handled professionally, efficiently, and accurately.

Welcome and seat guests, offer menus and drink lists, and provide advice and information about what is being offered.

Serve food and drinks to guests in a professional manner (including breakfast. & room service).

Actively interact with guests to anticipate needs and resolve any problems or complaints that may arise.

Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way communication.

Skills & Experience

Demonstrated experience in a similar role.

Possess a high standard of professional grooming.

Ability to demonstrate a commitment to outstanding customer service.

Well presented with exceptional communication skills

Duty Manager Certificate (Can help obtain)

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?

Queenstown, Otago, NZ