Guest Experience Agent - Warm Front Desk & Local Insights

Mh Management Nz Limited; New Zealand; On-site; NZD 25,000 - 30,000; Full time

Job summary

Mh Management Nz Limited, operating Avani Queenstown Hotel, seeks a Guest Service Agent to deliver exceptional service from check-in to check-out. You will greet guests warmly, handle inquiries, and guide them with local recommendations to enhance their stay.

The role requires a proactive, guest-centric approach with strong communication and the ability to work a flexible roster, including weekends and holidays.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• Proactive and positive approach to addressing guest needs and exceeding expectations.
• Polished and professional presentation reflecting organisational standards.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
• Oversee accurate processing of guest reservations, updates and special requests using property management systems.
• Act as a primary point of contact for guests throughout their stay with personalised recommendations.

Skills

Hospitality experience

Customer service

Communication skills

Job description

Mh Management Nz Limited, operating Avani Queenstown Hotel, seeks a Guest Service Agent to deliver exceptional service from check-in to check-out. You will greet guests warmly, handle inquiries, and guide them with local recommendations to enhance their stay.

The role requires a proactive, guest-centric approach with strong communication and the ability to work a flexible roster, including weekends and holidays.