Guest Experience Agent - Hospitality & Growth

Avani Hotels and Resorts; Queenstown; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Entertainment Discounts

Health Insurance

Leave Benefits

Wellness Support

Job summary

Avani Queenstown Hotel is seeking a friendly Guest Service Agent to welcome guests from arrival through departure and to provide insightful recommendations for local attractions and dining. You will be the first point of contact, ensuring smooth check-ins and check-outs with a warm, professional presence.

In this full-time role in Queenstown, you will manage reservations, respond to inquiries across channels, and collaborate with team members to deliver outstanding guest experiences during every

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Customer service experience

Communication skills

Professional presentation

Flexible with shifts

Weekend availability

Job description

Avani Queenstown Hotel is seeking a friendly Guest Service Agent to welcome guests from arrival through departure and to provide insightful recommendations for local attractions and dining. You will be the first point of contact, ensuring smooth check-ins and check-outs with a warm, professional presence.

In this full-time role in Queenstown, you will manage reservations, respond to inquiries across channels, and collaborate with team members to deliver outstanding guest experiences during every