Guest Experience Agent | Queenstown Welcome

Avani Hotel Group; Queenstown; Remote; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Queenstown Hotel is seeking a full-time Guest Service Agent to deliver outstanding guest experiences in Queenstown, NZ. You will welcome guests on arrival, manage check-ins/outs smoothly, and provide recommendations for local attractions and dining.

The role requires a proactive, guest-centric approach with strong communication across in-person, phone, and email channels, including weekend and holiday shifts. Immediate start available for a motivated hospitality professional.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Job description

Avani Queenstown Hotel is seeking a full-time Guest Service Agent to deliver outstanding guest experiences in Queenstown, NZ. You will welcome guests on arrival, manage check-ins/outs smoothly, and provide recommendations for local attractions and dining.

The role requires a proactive, guest-centric approach with strong communication across in-person, phone, and email channels, including weekend and holiday shifts. Immediate start available for a motivated hospitality professional.